Privacy Policy

 

Whenever you visit our website (vrwl.nl) or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information carefully and store it securely. If you have any questions or want to know what information we have about you, please contact us. We may update this privacy statement if we deem it necessary. Therefore, we recommend regularly reviewing this privacy statement to stay informed of any changes. This privacy statement was last updated on September 25, 2023.

 

Table of Contents

  1. When does this privacy statement apply?

  2. Who uses your data?

  3. Whose data do we use?

  4. How do we obtain your data?

  5. What data do we use?

  6. Why do we use your data?

  7. How long do we retain your data?

  8. With whom do we share your data?

  9. Where do we store your data?

  10. How secure is your data with us?

  11. What can you request from us?

  12. What rules apply to this privacy statement?

  13. What cookies do we use?

  14. What do we do with data from minors?

  15. Do you have a question about this privacy statement?

 

1. When does this privacy statement apply?

This privacy statement applies to all personal data that we process and all domains associated with us. This includes the personal data of anyone who has ever contacted us or visited our website, such as visitors, customers, and business contacts. Personal data includes any data traceable to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. For more information about personal data, visit the website of the Dutch Data Protection Authority.

 

2. Who uses my data?

Women's Legal Aid Clinic Leiden (VWRL) is responsible for the website (vrwl.nl) and is therefore the organization responsible for the use of your personal data as described in this privacy statement. Our full details are:

 

Women's Legal Aid Clinic Leiden (VWRL)
Hooglandse Kerkgracht 17 C
2312 HS Leiden

 

3. Whose data do we use?

We process the personal data of anyone who has contacted us or visited our website. This includes visitors, private customers, business customers, and contacts of our partners.

 

4. How do we obtain your data?

We receive your data directly from you when you:

  • Create an account

  • Fill in information on our website

  • Contact us via email, phone, or other means

 

5. What data do we use?

We use the following data:

  • Name

  • E-mail address

  • Phone number

 

6. Why do we use your data?

We use your personal data only for purposes for which we have permission or legal grounds:

  • We have obtained your consent to use your personal data.

  • We use your data to provide you with the best possible service as a customer, which we cannot do without this information.

 

7. How long do we retain your data?

We retain your personal data for as long as required by law and as long as necessary for the purposes for which we use your data. For instance, we retain customer data for the statutory retention period of seven years. Afterward, we retain your data only for statistical purposes and to handle any complaints or legal matters. For specific retention periods, please contact us.

 

8. With whom do we share your data?

Your personal data is used solely by us. We never share your personal data with others.

 

9. Where do we store your data?

We process and store your data within the European Economic Area (EEA). If you have questions about this, please feel free to contact us.

 

10. How secure is your data with us?

We have taken numerous organizational and technical measures to protect your data. Our systems and communication channels are secured to prevent unauthorized access. Your data is therefore safe with us. Only authorized personnel have access to your data. If you have questions about our specific security measures, please contact us.

 

11. What can you request from us?

As we use your personal data, you have several rights:

 

Right to information

We must explain clearly and transparently what we do with your data and how you can exercise control over it. This privacy statement provides detailed information about how we collect and handle your data.

 

Right to access

You can request access to the data we hold about you at any time.

 

Right to correction

You can ask us to correct inaccurate or incomplete data.

 

Right to object

You can object to the processing of your data if you disagree with how we handle your personal data. This includes data used for direct marketing. For example, you can opt-out of receiving our emails or personalized website recommendations.

 

Right to data portability

If you are our customer or have given us consent to use your data, you can request a copy of your digital data to transfer it to another organization.

 

Right to restriction

You can request that we restrict the use of your data. This means we may only store your data but not use it in specific cases.

 

Right to erasure

You can request that we delete all data we hold about you. In some cases, we may not be able to delete your data due to legal obligations, such as retaining data for the tax authority for seven years.

 

Right to lodge a complaint

You can lodge a complaint about how we handle your data. We aim to resolve your complaint to your satisfaction. If necessary, you can also submit a complaint to the Dutch Data Protection Authority or take your case to court.

 

How to submit a request or complaint

Send your request or complaint to us via info@vrwl.nl. We will process your request or complaint within 30 days. If it involves multiple or complex requests, we may take up to 60 days, in which case we will inform you. To verify your identity, we may ask for additional information.

 

12. What rules apply to this privacy statement?

Our privacy statement complies with the General Data Protection Regulation (GDPR) and Dutch legal standards.

 

13. What cookies do we use?

You can specify which data we may use. If you have consented to personalizing your profile based on your browsing and search behavior, we can tailor our website to suit your needs. We achieve this using cookies. A cookie is a small text file placed on your device during your website visit. We use the following cookies:

  • Functional cookies, such as session and login cookies for session and login information.

  • Anonymized analytical cookies to gain insights into website visits, such as visitor numbers, popular pages, and topics.

 

14. What do we do with data from minors?

Our website and services are not specifically directed at minors. If you are under 18, you need parental or guardian consent to use our website. By visiting our website or webshop as a minor, we assume you have obtained this consent.

 

15. Do you have a question about this privacy statement?

If you have a question about our privacy statement, please contact us by emailing info@vrwl.nl. We are happy to assist you.